FAQs

Can I cancel My Order?

If you’ve changed your mind, we can try to help! Simply email me at christi@cimplychristi.com as soon as possible. As long as your order hasn’t shipped, we’ll get that canceled for you!

can I Updated My order?

If you need to modify your order, email us at christi@cimplychristi.com as soon as possible and we’ll do what we can! Depending on how far along your order is in the processing queue, we might be able to accommodate.

When will my credit card be charged?

Payment on an order is processed at the time it is submitted for processing. In the event that an item cannot be fulfilled, you will be reimbursed immediately back to the original form of payment.

I’m missing an item from my order. What do I do?

Oh no! We’re sorry if you’ve received an incomplete order, but we’d love to help correct it right away! We will always review errors internally and find the best course of action from there. Email us at Christi@cimplychristi.com and we’ll be more than happy to help.

I received the wrong item, what do I do?

Oh no - that’s on us! If you received the wrong item, we strive to correct it as soon as possible. Email us at Christi@cimplychristi.com and we’ll review the best course of action together!